Responsible Gaming at
whenbd — Play Smart,
Stay in Control

Our Commitment to Safe Play

whenbd was built with a simple belief: online gaming should be a source of fun, entertainment, and excitement — never financial hardship or personal distress. As Bangladesh's trusted online casino and sports betting platform, whenbd takes its duty of care to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar extremely seriously.

Responsible gaming is not a checkbox for whenbd — it is a core pillar of how the platform is designed, operated, and improved. Every product decision, from the way deposit flows are structured to how promotional bonuses are communicated, is evaluated for its potential impact on player wellbeing. We actively monitor account behaviour for signs of distress and reach out to players proactively when patterns suggest gambling may be causing harm.

whenbd's responsible gaming programme covers three dimensions: prevention (educating players about the risks of gambling before problems develop), protection (providing robust tools that allow players to manage their own behaviour), and intervention (identifying at-risk players early and connecting them with appropriate support resources). Together, these three dimensions form the foundation of whenbd's safe-play commitment.

All players are encouraged to review this page in full, explore the responsible gaming tools available in their account settings, and contact support at any time if gambling ceases to feel enjoyable. There is no shame in asking for help — and whenbd's support team will always respond with respect and discretion.

18+ Age Restriction Policy

whenbd operates a strict minimum age policy of 18 years for all registered players. This requirement exists to protect minors from the potential harms associated with gambling and to comply with the responsible operation standards whenbd holds itself to as a platform targeting adult players in Bangladesh.

During the registration process, all players are required to provide their date of birth. Players who are identified as being under 18 years of age will have their registration rejected and no account will be created. In cases where a player has successfully registered but is later found to be under 18 — whether through KYC document checks or a report from a parent or guardian — whenbd will immediately suspend the account, freeze any balance, and delete all associated personal data in accordance with the Privacy Policy.

For parents and guardians: If you believe your child may have accessed the whenbd platform, please contact [email protected] immediately with the subject line "Underage Account Report". whenbd will investigate and respond within 48 hours. Additionally, whenbd strongly encourages parents to install reputable parental control software on shared devices to prevent minors from accessing online gambling platforms.

• Recommended parental control tools available for Android and Windows devices include parental filtering applications that block gambling-related content by category.
• Children should never be given access to payment apps such as bKash, Nagad, or Rocket that are linked to accounts used for whenbd deposits.
• If a family member is struggling with gambling, the account holder should use the self-exclusion feature immediately and seek professional support.

Deposit & Wager Limits

Financial limits are the most effective first line of defence against problem gambling. whenbd's deposit and wager limit tools allow players to define exactly how much they are willing to commit to gaming within a given time period — before they begin playing, when their judgement is clearest.

Deposit limits can be configured for daily, weekly, or monthly periods. For example, a player in Dhaka might set a monthly deposit limit of ৳5,000 to ensure their whenbd spending stays comfortably within their entertainment budget. Once a limit is set, it is immediately enforced — the platform will decline any deposit transaction that would cause you to exceed your chosen ceiling.

Wager limits operate at the bet level. Players can set a maximum stake per bet (e.g., no single cricket bet or slot spin above ৳500) and a maximum total wager per session. These limits are especially important during high-excitement events like IPL season, T20 World Cup, or BPL tournaments, when the temptation to place larger and more frequent bets can be stronger than usual.

To set or adjust your deposit and wager limits, log in to your whenbd account and navigate to the Responsible Gaming section of your Account Settings. If you need assistance, the whenbd support team is available via live chat during operating hours.

Self-Exclusion & Time-Out

Self-exclusion is a powerful tool available to any whenbd player who feels they need a complete break from the platform. Unlike deposit or session limits — which restrict spending without preventing access — self-exclusion fully closes your access to the whenbd platform for a period you choose. During an exclusion period, you will not be able to log in, deposit, place bets, or receive any promotional communications from whenbd.

whenbd offers three self-exclusion options:

• Short-term Time-Out (24 hours – 7 days): A temporary cooling-off period for players who feel they need a brief pause. At the end of the period, access is automatically restored without requiring any action from the player.
• Medium-term Self-Exclusion (1 month – 6 months): A more structured break suited to players who recognise a developing pattern they want to interrupt. Reactivation after this period requires contacting support and completing a 24-hour reflection period.
• Permanent Self-Exclusion: A permanent closure of your whenbd account. This option is irreversible — a permanently excluded player cannot reopen their account or create a new one. whenbd takes additional steps to prevent permanently excluded players from circumventing the exclusion.

Self-exclusion requests can be submitted directly from your account settings or by emailing [email protected] with the subject line "Self-Exclusion Request". All self-exclusion requests are processed within 24 hours. During the processing window, players are advised to log out of their account voluntarily.

Recognising Problem Gambling

Problem gambling does not always begin dramatically. In most cases, it develops gradually — starting with entertainment and slowly shifting into a behaviour that causes financial, emotional, or social harm. Recognising the early warning signs is the most important step toward addressing the issue before it escalates.

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these patterns in yourself or someone you know, please reach out for support immediately:

If three or more of the above signs apply to you, whenbd strongly encourages you to take a break using the self-exclusion tool and to contact a professional support service. Asking for help is a sign of strength — and early intervention significantly improves outcomes for people experiencing gambling difficulties.

Support & Resources

whenbd's support team is your first point of contact for any responsible gaming concern — from setting up account limits to requesting a self-exclusion. Our agents are trained specifically to handle these conversations with sensitivity, and all discussions about responsible gaming are kept strictly confidential.

There is no requirement to explain yourself in detail or justify your decision to take a break. Simply contact whenbd support and clearly state what you need — whether that is a deposit limit, a time-out, or a permanent self-exclusion. The team will action your request promptly, typically within a few hours of your message.

Beyond whenbd's internal support, players in Bangladesh who are experiencing serious gambling-related difficulties are encouraged to seek guidance from mental health and counselling professionals. Speaking to a doctor, counsellor, or trusted community leader about gambling concerns is a meaningful first step toward recovery.

whenbd also encourages family members and close friends who are concerned about a loved one's gambling behaviour to reach out via the support email below. The whenbd team can provide general guidance on how to approach the conversation and what platform-level protections can be put in place, including account restrictions initiated at the request of a responsible family member where circumstances allow.